Frequently Asked Questions

Delivery

How will my merchandise be delivered?
Your local store will call you to schedule delivery of your merchandise.
What should I do if my item is delivered damaged?
If you notice that your merchandise is damaged, please contact your local store immediately.
Can I track the delivery of my item?
After completing your order, we will send you a confirmation email titled “Becca’s Home Order Confirmation”. At the top of that email is a blue “Track Order” button. If you have additional questions, please contact us at 1-844-882-3222.
How long will it take for my item to arrive?
Delivery times vary based on the merchandise selected. The expected delivery time will be displayed during the checkout process. If you have already completed your order, you can find the expected delivery time on the “Becca’s Order Confirmation”.

Payment

How can I set up an account to make my payments online?
Please go to beccashome.com, click on “Register” and follow the instructions.
What should I do if I can't remember my password to make an online payment?
Go to beccashome.com, select “Click here to reset your password”, and follow the instructions.
What should I do if I am locked out of my online payment account?
Please contact us at 1-844-882-3222.
How do I make a payment arrangement?
Please contact your local store to make a payment arrangement.
Will Becca's Home be using my bank information to auto-draft payments from my account?
Becca’s Home will not use your banking information for payment without your authorization. If you are interested in online payments, please go to beccashome.com and click on “Register”. If you would like to sign up for Becca’s Home EZPay, our recurring payments program, please contact your local store.
Do you offer a same as cash option? How does it work?
The 120 days Same as Cash option is available to most online customers. A limited number of stores offer 90 days Same as Cash. Some stores do not offer a Same as Cash option.
What forms of payment do you accept?
Becca’s Home accepts cash, checks, money orders, and all major credit cards at most locations.
Do I have the option of paying cash for my first payment?
No, your first payment for an online order must be made using a debit or credit card. Once the first payment is made, your local store will accept cash, checks, money orders, and all major credit cards, or you can continue to pay online.
What does Becca's Home mean by total cost of ownership?
The total cost of ownership is made up of the cost of lease services plus the retail price of the merchandise. The cost of lease services covers the amount Becca’s Home charges you in addition to the retail price of the merchandise for all of the services that are included with Becca’s Home rent-to-own plans. This includes the regular payment amount, which is how much you need to pay each time a lease payment is due, the number of payments, plus Becca’s Home everyday low price for the retail price of the merchandise.
How does Becca's Home Low Price Guarantee work?
If you are ever shopping and see that one of our local competitors has a hot deal that’s lower than Becca’s Home, we’ll be happy to offer our Low Price Guarantee. Our Low Price Guarantee promises that we’ll meet or beat any local rent to own competitor’s advertised total cost of ownership on the same item or we’ll give you $100 in cash!
Why choose lease ownership over credit financing?
Many of our customers lease to own because they don’t have room for a larger household purchase on their credit card. While others want to preserve their available credit for other things – like tuition or medical care, or know that if they apply for more credit it may adversely affect their credit score. Whatever your reason for choosing lease ownership, you can relax knowing that renting to own with Becca’s Home brings with it peace of mind that credit financing can’t!